Roanoke-Blacksburg Regional Airport claims to serve every need passengers might have and to provide high-class service for their comfort. Every facility is conveniently located in the terminal and marked with signage for visitors. The terminal is wheelchair friendly; there are escalators and elevators, wheelchair-accessible restrooms, ticket counters, restaurants. The terminal is also providing five-passenger loading bridges.
Before the checkpoints, there are volunteer airport ambassadors, who are willing to answer travelers' questions. This volunteer program is open for recruits, telephone: +1 540 362 1999.
There is not a currency exchange at the Roanoke-Blacksburg Regional Airport, but there is an ATM located on the second floor of the terminal before security. On the same level, travelers will see work desks with electrical outlets for businesspeople. On the first floor, there is a Mailbox and vending machines. Foodservice, gift and news shops are presented on the second level of the building. Outside of the terminal lobby, there is a Pet Relief Area.
Free WI-FI is provided in the whole terminal building.