Passengers arriving at Roanoke-Blacksburg Regional Airport, who are traveling internationally, must present a passport at CBP. Security procedures sometimes take a long time. It usually depends on the weather, flight delay, etc. After that, they can go to the baggage claim area to get their luggage. The baggage claim area is located on the first level of the terminal. If passenger's bags are lost, they must contact the airline or notify an airline representative at a ticket counter.

After taking back their baggage, travelers are welcome to go to a meeting area.